Machine doesn't engrave the advertised bed size, it will only cut it 12x24". On a 24" bed you can only engrave around 19 inches before getting buffer errors. Camera cuts out and you have to restart Lightburn all the time. Print and cut is terrible. It can't accurately print and cut at all. You have to reauto-focus EVERY TIME you run the laser. They release a firmware update to fix this and you can't even update it following their instructions. Autofocus limit switch is broken now. They sent the machines out programmed at 1g acceleration instead of 3g so the machine ran so slow for 8 months until someone noticed and fixed it. Been waiting on parts for a month now and nothing has been shipped. The sale guy Sakura is so painful to deal with. Just all around a disappointing company. The only bright side is the laser does engrave well and has been putting in work for many months now.
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OneLaser is a U.S. Laser Engineering Company dedicated to delivering state-of-the-art laser engraving and marking machines for businesses of all sizes
We pride ourselves on providing high-quality, reliable laser equipment designed to meet diverse application needs. From startups venturing into personalized engraving to established manufacturers optimizing their workflows, OneLaser offers customizable laser tools tailored for success.
Beyond machinery, OneLaser stands out for its exceptional customer service. Our team provides personalized consultations, comprehensive training, and technical support to ensure users feel confident and capable in operating our equipment. We believe that the success of our customers is a reflection of our own commitment to excellence.
Headquartered in Orange County California, OneLaser operates as a global brand, serving markets across North America, Europe, and Asia Pacific. Innovation and trust form the foundation of our operations as we continuously enhance our products to meet the evolving demands of the industry.
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