We purchased a Hydra 9. The delivery was easy. The driver put it right where we wanted it to go. The laser itself was packaged very well and was received with no damage. Setup was incredibly easy as all the cables etc. are well marked. I did have problems getting the glass tube working correctly. (The RF was fine). I scheduled a one hour tech support call with Sean. It ended up being 1 1/2 hours long but he never gave up getting it running correctly. After trying a few different things we opted to do a factory reset which fixed my issues! And now we are up and running again. I LOVE the way this cuts and engraves. So much easier than our old laser. Thanks Sean (and the other gentlemen who popped on the call as needed) for getting us up and running again!A good machine is important. Excellent customer service/tech support is even more important. I definitely received that today. I look forward to many projects completed on our new machine.
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OneLaser is a U.S. Laser Engineering Company dedicated to delivering state-of-the-art laser engraving and marking machines for businesses of all sizes
We pride ourselves on providing high-quality, reliable laser equipment designed to meet diverse application needs. From startups venturing into personalized engraving to established manufacturers optimizing their workflows, OneLaser offers customizable laser tools tailored for success.
Beyond machinery, OneLaser stands out for its exceptional customer service. Our team provides personalized consultations, comprehensive training, and technical support to ensure users feel confident and capable in operating our equipment. We believe that the success of our customers is a reflection of our own commitment to excellence.
Headquartered in Orange County California, OneLaser operates as a global brand, serving markets across North America, Europe, and Asia Pacific. Innovation and trust form the foundation of our operations as we continuously enhance our products to meet the evolving demands of the industry.
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