I booked a class at 6:30 pm through a platform and arrived at the location at 6:29 pm. Unaware of the rule about not entering a class even 30 seconds after it starts, I was let in despite being late to my previous class. As I got ready in the changing room, they announced that I had 30 seconds to enter the room or I wouldn't be able to attend. I thought this didn't apply to me since they had just signed me in, but they closed the door as I walked in at 6:30. The instructor stopped the class and told me to leave instead of allowing me to join quietly. I tried to explain my situation, but he insisted I exit. When I approached the reception to ask why I wasn't informed of the rule, the staff was unhelpful and rude, stating they couldn't predict how long it would take me to get ready. The service was incredibly poor and lacked any empathy. I definitely won't return, as it felt like dealing with unfeeling robots.
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1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 12 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class.
Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.See more
