I booked a class for 6:30 pm and arrived at 6:29 pm, unaware of the policy regarding late entry. Having been there infrequently, I didn't know that even being a few seconds late would prevent entry. I walked in, still needing to change, and was signed in. While preparing in the changing room, an announcement was made that entry would close in 30 seconds. I thought this didn't apply to me since I had just entered the studio. However, when I attempted to join the class at exactly 6:30, the instructor stopped me and insisted I leave instead of allowing me to start quietly. I explained that it was still 6:30 and that I was unaware of the rule, but he insisted I exit. When I approached the reception for clarification, the response was unhelpful and dismissive, with no attempt to address my concerns. The service was incredibly rude and lacked any empathy. I certainly won't return, as it felt like dealing with unfeeling representatives who had no regard for my situation.
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1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 12 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class.
Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.See more
