I had an initial policy which was a good price, half way through I decided to change my vehicle. While the vehicle was slightly better spec I did expect an increase in the premium, but they attempted to change it from £400 per year to what would equate to nearly £1000 for the year.
The bigger disappointment was i could find a better policy at less than my original one of £400, I could have done without the hassle. I just wanted them to value their exiting customers and not use them as cash cows.
I obviously changed and will warn as many people as possible of their poor customer care.... Just glad I didn't have to claim if that's how they treat clients.
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