The customer service has been appalling but also the way they handle claims! It's now been 4 months and they've messed me about and it turns out the person who crashed into me is also with the same insurance so they're refusing to pay out. It's cost me more money trying to get this sorted and I'm now going down the legal route as I should have been sorted straight away.
The other person admitted fault, there's evidence but the team are saying it's me and now 4 months down the line getting an engineer to find a fault in my car which is ridiculous.
So fed up and the cost too for this insurance isn't worth it.
DO NOT RECOMMEND - AVOID AT ALL COSTS!
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