1stcentralinsurance.com

Absolute joke of a company. Just because I made a small error on my first instance QUOTE, accident

Absolute joke of a company.
Just because I made a small error on my first instance QUOTE, accidently picked the wrong option from their DROP DOWN list, which I changed immidietly when selecting insurance and actually applying for it. They then assumed I was lying and wanted to know the ins and outs of a cats arse hole, about my partners job - all of which is on company’s house if they really wanted details! He isn’t even the policy holder. Lady was SO rude and sarcastic, talking like I was thick. Then decided she needed to speak to said partner and told me he needed to ring. Fine… he rings next day and after holding 20 mins is told he cannot speak to them as I haven’t authorised it. So if this woman had done her job properly she would have sorted this the day before as SHE was the one wanting to speak to him! Diabolical customer service and if I wasn’t over my 14 day cooling off I would have told them to stuff their insurance! I’d rather pay more for a decent service and staff !! Not only that, but my Ncd was sent over exactly as they and asked and displayed everything they asked. She then rejected this and said it needed to be in a different format. Even though all the information was displayed. Certainly
One to AVOID !!!
Just seen all the other most recent reviews and they are all Similar!
Yes they wait till cooling off period has passed before contacting you accusing you of lying etc! Just to gain more money. If they try to add admin changes onto my account I will definitely cancel mine

Date of experience: Feb 10, 2026