We had our bifold doors installed with 1st folding just over 10 years ago, we were so impressed with the quality of the product and the professional service we received that we then went on to have our entire house fitted with their windows and doors.Marcus and his crew have been fantastic to work with, the fitters have always been tidy and polite, especially Richard and Dan!Nine years down the line we had a problem with one of the integrated blind panels, we spoke to Jenny (she must be the most efficient and professional customer service person I have ever dealt with) and within a few days someone had come round to rectify the issue. We are now in the process of getting an extension built with a frameless roof lantern and have once again chosen them for the project. One of the reasons I will be returning is their exceptional ability to deal with any issues, which I’ve found is quite a rarity with companies these days. Finding a great product is one thing but finding a company who will stand by their product, and not come up with 101 excuses as to why it’s not covered in the guarantee, is a totally different ball game.
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A FENSA registered bespoke glazing company in west London. We offer full personal service: folding doors, sliding doors & bi fold doors accross the UK
