1st Folding Sliding Doors installed the windows in our house a few years ago, and they were big plain ones. We decided last year that we would like to change the look of the windows, to opt for a georgian/astragal bar look. Given 1st folding had installed the windows, we reached out to the company in October 2020, and were told this is something they would be able to do.They sent a surveyor and we got a quote in mid nov. We then called to get the drawings to make sure we knew what the windows would look like, and were told that the measurements has been lost. And then we were told that the job was too difficult and to do it would cost up to twice as much as the initial quote. I was puzzled and disappointed, but agreed with the higher quote. After calling and chasing multiple times, we were sent another surveyor in Jan 2021 who redid the measurements, and we were told that we would get the drawings in a couple of days.Its been almost a month, and I have called regularly almost every week to inquire, and every time I am given some implausible excuse why I haven’t received the quote or any other information. My biggest frustration is had they told us honestly they couldn’t/wouldn’t do the job, I would not have wasted the last 3 months waiting for them.So overall deeply disappointed by the lack of responsiveness and customer service.
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A FENSA registered bespoke glazing company in west London. We offer full personal service: folding doors, sliding doors & bi fold doors accross the UK
