We had a meeting with 1st Folding Sliding Doors 6 weeks ago after having had provided them with architect drawings and them giving us a quote. We booked site survey for the following week and were told we would have drawings of our two french doors and roof glazing (lean to). Since then, it was such a struggle for them to provide us with drawings of our plans. It was always a ‘they will be emailed tomorrow’. They would then send partial drawings…another week of calling and asking for full drawings. Drawings then were sent with the wrong details…more chasing on our part…complaints emails were sent and manager didn’t even bother replying until eventually we posted our feedback on Instagram and we were IMMEDIATELY blocked, we then got a phone call to try and work things out. That was a 7 days ago and still NOTHING!! This now means that I will have to go back to the drawing board finding a new supplier and will push our project back 6 weeks and will have a massive knock on effect of delays. When doing a project we all know that TIME IS MONEY and this has now cost us dearly (rent plus mortgage as we are not living in the property). They will probably blame this on COVID delays…but this goes beyond that. This is a typical issue of OVER PROMISING (to get your business) AND NOT DELIVERING. If it sounds too good to be true, that’s because it is…particularly with this company. DO NOT FALL FOR IT. They talk the talk but can’t deliver.
Claim your business profile now and gain access to all features and respond to customer reviews.
A FENSA registered bespoke glazing company in west London. We offer full personal service: folding doors, sliding doors & bi fold doors accross the UK
