My experience with the service has been well below the expected standards for professional formations and corporate services. 1. The business address service was not transparently explained, and I was charged forwarding fees without prior notice. Only after raising the issue was I informed that physical collection is not supported — a critical limitation that was never made clear during purchase. 2. The verification process took 10 days after I submitted the document, and I repeatedly sought updates. Each time, a different representative replied with generic responses that failed to address my questions. There was no accountability or meaningful support, which caused unnecessary delays for my business. 3. Instead of offering a proper solution when I raised these concerns, the company simply suggested that I “misunderstood” their service and provided excuses rather than taking responsibility. The responses were defensive and did not tackle the practical problems I experienced.
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