Review Time
I am in the midst of establishing my company, and the assistance I received made navigating the challenges posed by the inadequate application much simpler. It also linked me to multiple businesses, and I highly suggest that every aspiring entrepreneur explore the fantastic discounted offers available.
The customer service is absolutely terrible. Responses take days, and when they finally arrive, they don't address the issue at all. I'm receiving no assistance. The promised "24 hours" for opening a company is completely false! I purchased their most premium package, and a week later, my identity still isn't verified because they keep sending broken links! I strongly advise avoiding this service!
My experience with the service has been significantly below the expected standards of a professional provider for formations and corporate services. 1. The business address service was not clearly explained, yet I was charged forwarding fees without prior notice. Only after I raised the issue was I informed that physical collection is not an option — a crucial limitation that was not disclosed at the time of purchase. 2. The verification process took 10 days after I submitted the document, during which I repeatedly sought updates. Each response came from a different representative using generic templates that did not address my questions. There was a lack of ownership, accountability, and meaningful support, leading to unnecessary delays for my business. 3. Instead of providing a proper resolution when I raised these concerns, the company merely suggested that I “misunderstood” their service and offered excuses instead of taking responsibility. The replies were defensive and failed to address the practical issues I faced.
My experience with the service has been well below the expected standards for professional formations and corporate services. 1. The business address service was not transparently explained, and I was charged forwarding fees without prior notice. Only after raising the issue was I informed that physical collection is not supported — a critical limitation that was never made clear during purchase. 2. The verification process took 10 days after I submitted the document, and I repeatedly sought updates. Each time, a different representative replied with generic responses that failed to address my questions. There was no accountability or meaningful support, which caused unnecessary delays for my business. 3. Instead of offering a proper solution when I raised these concerns, the company simply suggested that I “misunderstood” their service and provided excuses rather than taking responsibility. The responses were defensive and did not tackle the practical problems I experienced.
The service has been a significant support in maintaining a UK entity for our company. Our contact was exceptionally helpful and resolved most of our issues with just a few calls. They help avoid any problems with submissions when dealing with the relevant authorities, saving considerable time and costs for various administrative tasks.
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