My experience with the service has been significantly below the expected standards of a professional provider for formations and corporate services. 1. The business address service was not clearly explained, yet I was charged forwarding fees without prior notice. Only after I raised the issue was I informed that physical collection is not an option — a crucial limitation that was not disclosed at the time of purchase. 2. The verification process took 10 days after I submitted the document, during which I repeatedly sought updates. Each response came from a different representative using generic templates that did not address my questions. There was a lack of ownership, accountability, and meaningful support, leading to unnecessary delays for my business. 3. Instead of providing a proper resolution when I raised these concerns, the company merely suggested that I “misunderstood” their service and offered excuses instead of taking responsibility. The replies were defensive and failed to address the practical issues I faced.
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