1stglassuk.co.uk

4.8
4.8 Based on 321 reviews

Opening Offer £225 off per window £325 off per door (includes composite)...

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Disappointing Experience with Delays and Lack of Follow-Up

I previously wrote a not-so-favorable review, and the owner responded, suggesting I call to resolve any issues. When the fitters installed our bi-folding doors, they claimed they didn't have the necessary magnets and advised me to reach out to the office. Following the owner's reply, I contacted the office to inform them that a key had snapped in one of the window locks after three weeks. They noted the issue and promised a callback, but it's been two weeks with no follow-up. We ordered the windows and doors on August 25, but the installation was inconsistent, with fitters arriving without all the necessary windows, even missing a front door's side glass. It took nearly four months to finish the installation, and I’m still without the magnets.

2
Date of experience: Jan 14, 2026

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