Ordered 2 new doors (front and back) on the 10th December 2025. On ordering it I mentioned could I pay extra for a new window lock on one of our windows. The guy who sold us the doors told us they would fix the lock included in the price given and this was even written on the contract they gave us (the pink paper contract) They originally booked the doors in to be fitted at the beginning of Febuary however I received a phone call only a day before to change the original date as my doors weren't ready. Unhappy as I had booked the day off work I agreed and the date was changed till end of February. Another phone call again just days before the 2nd arranged fitting date to say my doors still wasn't ready and they need to change the date for the 3rd time, due to another day booked off work I told them how I wasnt happy about it. Months the doors have been ordered and now they want the date to be changed a 3rd time, the guy on the phone was apologetic and said one door was ready so that can be done on the 2nd planned date and the 2nd door to be done 4 days later. So agreed with this.
1st door fitted, the fitter guy was brilliant and the door is lovely. However when asked about the window lock he had no idea and said he hadnt been informed. He told me he had phoned the office up and the guy who is fitting the 2nd door in 4 days time will bring the kitchen lock. Thats fair enough. 4 days later 2nd door fitted, lovely guy pleased with the doors. However no lock for the window and no recollection of it ever being mentioned. So this is something we now need to go and do ourselves because promises are just broken with this company.
Overall I am pleased with my doors and the fitters. However communication in this company clearly isn't the best and it seems to me once they have your custom and money thats it they mess you about. Personally I wouldn't use this company again, I feel unnecessary stress and loss or earnings from work on days off just isn't worth it which is ashame because we are looking for new windows in our house.
Im sure there are other companies who will happily take £1000s of pounds and keep there promises to paying customers.
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Opening Offer
£225 off per window
£325 off per door
(includes composite)
