Extremely disappointed with my experience with this garage.From the outset, I made it clear that I only wanted a 3-month warranty, as my husband is a qualified mechanic working mobile and from home and I have associations with the motor trade. The garage was aware of this from day one back in April meaning an extended warranty was clearly unsuitable.Despite this, the sales process was very pushy, particularly around warranties and finance, and I was not given the option to pay cash even though I asked , A long-term warranty was sold and added to finance regardless even when I questioned the £4+k added on top of the original financing amount.When we later attempted to make a claim, the warranty provider voided the policy specifically due to my association with the motor trade, confirming that the warranty should never have been sold in the first place. This left me paying for the repairs myself while the warranty remained on finance and continued accruing interest.I’m not hundreds out of pocket I’m thousands!Since then, I have submitted three formal complaints. There has been no meaningful communication, no written breakdown of figures, and no proper resolution. An insultingly low refund has been suggested, which appears to be an attempt to make the issue go away rather than address it properly.As a result of the continued failure to engage, the matter is now with the Financial Ombudsman Service, and the FCA are actively investigating breaches of Principles 6 (Customers’ Interests) and 7 (Clear, Fair and Not Misleading Communications). Watchdog has also been informed and are very interested with the case.I have all evidence of this.I would strongly urge anyone considering purchasing a vehicle or add-on products from this garage to be extremely cautious, especially where warranties and finance are concerned, and to ensure everything is confirmed in writing before agreeing to anything. Take your hard earned money elsewhere to save you the stress and the financial burden they leave you with!
Claim your business profile now and gain access to all features and respond to customer reviews.
Amazing deals on wheels! Your Next car in 1 Stop.
