Review Time
Buyer beware!!
I purchased a Range Rover from this dealership in September 2025
At the point of sale I paid for one years road tax. It turned out 2 months later that the car was not taxed
I also purchased a 2 year Autoguard warranty. I was told by the sales representative that if I sold the car I could transfer the balance of the warranty to a new vehicle.
I just called and spoke to Autoguard and they said this has never been possible.
I just called and spoke to the sales manager. He told me that it was a case of buyer beware and I was stupid for trusting their sales person. I asked if he was going to do something about it and he said no.
Please take heed before purchasing a car from this dealership.
Extremely disappointed with my experience with this garage.From the outset, I made it clear that I only wanted a 3-month warranty, as my husband is a qualified mechanic working mobile and from home and I have associations with the motor trade. The garage was aware of this from day one back in April meaning an extended warranty was clearly unsuitable.Despite this, the sales process was very pushy, particularly around warranties and finance, and I was not given the option to pay cash even though I asked , A long-term warranty was sold and added to finance regardless even when I questioned the £4+k added on top of the original financing amount.When we later attempted to make a claim, the warranty provider voided the policy specifically due to my association with the motor trade, confirming that the warranty should never have been sold in the first place. This left me paying for the repairs myself while the warranty remained on finance and continued accruing interest.I’m not hundreds out of pocket I’m thousands!Since then, I have submitted three formal complaints. There has been no meaningful communication, no written breakdown of figures, and no proper resolution. An insultingly low refund has been suggested, which appears to be an attempt to make the issue go away rather than address it properly.As a result of the continued failure to engage, the matter is now with the Financial Ombudsman Service, and the FCA are actively investigating breaches of Principles 6 (Customers’ Interests) and 7 (Clear, Fair and Not Misleading Communications). Watchdog has also been informed and are very interested with the case.I have all evidence of this.I would strongly urge anyone considering purchasing a vehicle or add-on products from this garage to be extremely cautious, especially where warranties and finance are concerned, and to ensure everything is confirmed in writing before agreeing to anything. Take your hard earned money elsewhere to save you the stress and the financial burden they leave you with!
Bought a car, broke on the way home. Weren't great from the offset, as soon as we mentioned we were paying cash they didn't really want to know. Proceeded anyway, drove the car home, warnings popped up on the dash. Ignored almost all our calls, telling us yes someone will be back in touch, yet nothing would come back. In the end they did fix the issues after threatening legal action but took a few months to get sorted.
I sincerely hope anyone reading this review takes note of my experience and will heed my words to save themselves from dealing with the worst dealer I have ever experienced. Remember, there is a reason that their cars are cheap; they are going to sell you a car full of faults, offer you no sort of customer service, and try to swindle you with little hidden charges, false promises and lies of omission at every turn. Just avoid them, delete the AutoTrader advert, drive past the forecourt and save yourself the same stress I had to deal with.I received appalling customer service at every single stage with this place; I had to chase to collect the car once I'd paid the deposit, I had to chase them endlessly to fix a fault with the car, I had to submit my legal right to reject the car for a full refund because it stopped working altogether, I had to argue and threaten legal action because they tried to back out of the agreed refund, and I had to chase them multiple times to collect the faulty car from my driveway even after getting my refund. At no point throughout this ordeal did I get an ounce of sincerity, care or even an apology from anyone at 1 Stop. Their sales and aftercare is frankly disgusting.
Bought a used Audi Q5 beginning of November trading my Audi Q5 for the part exchange. The deal I was given both the asking price and the part exchange valuation were quite good as was the service I received from salesman Danyal. However the detailing on the car left a lot to be desired as I found out the next day as I came to wash the car. The bodywork was quite rough like sandpaper, I spent over 3 hours claying the paint work to bring it back, the windows inside were also very dirty and sticky as was the trim. Obviously valeting is not their strongpoint. Also I found out only yesterday that all the wheel nuts were over tightened to around 170nm this should be 140nm for this car resulting in one of the locking wheel nuts being stripped meaning a trip to the local garage to have this removed at my cost.it seems to me that the wheel nuts were not correctly torqued and were probably put on with an air impact driver (so wrong). I have waited a month to write this review just to make sure i was happy. These thing should be right especially the issue with the wheel nuts. Based on this I would not buy from this company again even though the sales side was OK. I am a service engineer by trade and it is common practice to always use a torque wrench and follow manufacturer guidelines.The 1 star is for Danyal as for the backroom so called (Mechanics and Valeters) it is a big (ZERO STARS).
Buyer beware!!I purchased a Range Rover from this dealership in September 2025At the point of sale I paid for one years road tax. It turned out 2 months later that the car was not taxedI also purchased a 2 year Autoguard warranty. I was told by the sales representative that if I sold the car I could transfer the balance of the warranty to a new vehicle.I just called and spoke to Autoguard and they said this has never been possible.I just called and spoke to the sales manager. He told me that it was a case of buyer beware and I was stupid for trusting their sales person. I asked if he was going to do something about it and he said no.Please take heed before purchasing a car from this dealership.
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