Bought a used Audi Q5 beginning of November trading my Audi Q5 for the part exchange. The deal I was given both the asking price and the part exchange valuation were quite good as was the service I received from salesman Danyal. However the detailing on the car left a lot to be desired as I found out the next day as I came to wash the car. The bodywork was quite rough like sandpaper, I spent over 3 hours claying the paint work to bring it back, the windows inside were also very dirty and sticky as was the trim. Obviously valeting is not their strongpoint. Also I found out only yesterday that all the wheel nuts were over tightened to around 170nm this should be 140nm for this car resulting in one of the locking wheel nuts being stripped meaning a trip to the local garage to have this removed at my cost.it seems to me that the wheel nuts were not correctly torqued and were probably put on with an air impact driver (so wrong). I have waited a month to write this review just to make sure i was happy. These thing should be right especially the issue with the wheel nuts. Based on this I would not buy from this company again even though the sales side was OK. I am a service engineer by trade and it is common practice to always use a torque wrench and follow manufacturer guidelines.The 1 star is for Danyal as for the backroom so called (Mechanics and Valeters) it is a big (ZERO STARS).
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