EVERYBODY BEWARE BEFORE PLAYING ON 1WINDear Trustpilot TeamI am writing against the 1Win betting app for miscalculating and settling my bet as a loss when I clearly won it. I have sent all the relevant evidence to their support team via email, but despite several reminders, I have only received automated responses and no real assistance.I also tried to reach their customer care through the provided call number, but it was unreachable. I then submitted all my evidence through their live chat support, but they kept delaying the matter, claiming they were unable to access my bet details due to technical difficulties. After further waiting, I provided clear and undeniable evidence that I had indeed won the bet, but they continue to insist that the result was correctly calculated.The bet was placed on the Carlos Leal vs. Alex Morono fight during the UFC 313 event. My bet was on the completion of 0.5 rounds. One round consists of 5 minutes, and the fight went up to the 5th minute, meaning I clearly won my bet.I am requesting your assistance in resolving this issue and getting my rightful winnings. I have already suffered significant losses on 1Win, and these funds are very important to me. I can attach all evidence, including my conversations with their support team.Please help me get my hard-earned money back it is misunderstanding on part of 1win and they are adamant Jatin Chauhan1win Wallet ID : 54055593Bet ID : 4833900377You Can clearly see the fight went above 0.5 rounds and upto 5th minute. Ufc 313 Prelims Carlos Leal vs Alex Morono. My bet was above 2.5 Minutes. So I won clearlyHope i could attach all the bet evidence here.
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