I have full evidence proving that the
agent did not transfer my money, totaling 180,000 EGP. The agent is the one who directly withdraws funds from the system through the withdrawal point at Asyut Al Nooos Cash, yet 1xBet support only accepted the agent's proof and refused to review or provide any proof from my side. Their response has been inconsistent: once they claimed the money was sent, another time they told me to contact the agent directly. The agent is supposedly “not affiliated with them,” yet I am still left without my money. This complete lack of transparency and accountability makes dealing with 1xBet extremely risky. I urge the company to act responsibly and provide verifiable evidence to resolve this matter.
Date of experience:
16/01/2026
ID 562231117
id 562231117
I am writing to provide additional clarification regarding my issue.
On 16/01/2026, I made multiple deposits totaling large sums through an agent operating within your system, called “Manfalut Fire Star” (phone: 01224113611). All previous transactions were completed without issue using this agent and his withdrawal point.
On that date, I was instructed to use a different withdrawal point, “Asyut Al Nooos Cash.” I sent 12 official withdrawal codes from my account (each 60,000 EGP), but I only received 9 codes. The remaining 3 codes, totaling 180,000 EGP, have not been credited to my account.
I followed all official procedures and did not provide my personal data to any unauthorized third party. The agent was operating through your network, meaning this is an issue with your system and your agent management.
When I contacted chat support, the response was: “We have no relation; contact the agent.” This is unacceptable as the agent was part of your official system.
Account number: 562231117
Registered phone number: 01004893380
I request an immediate investigation into the agent “Manfalut Fire Star” and the withdrawal point used, and I demand that the missing funds of 180,000 EGP be credited to my account.
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