I am sharing my experience to caution others about the issues I faced with this platform after trying every possible internal support channel. This is to help others make an informed choice. Based on my experience, I strongly advise against using this service if you value access to your funds and reliable support. Background I was a customer for over 4 years. My account was registered and contained funds. I lost access due to a password reset issue, with reset emails not reaching my inbox. What support did Live chat advised me to contact support from a different email address. I followed their instructions, but support changed their stance multiple times: Initially accepted the new email, then rejected it. Claimed the new email was linked to another account, contradicting their own guidance. I provided full ownership verification, including: Transaction IDs,
Wallet addresses,
Deposit history,
Screenshots of previous emails from the platform. Outcome No verification was requested,
No recovery options were provided,
Emails ceased to be answered. My account remains inaccessible,
Funds are still unavailable. Conclusion This is not a technical issue — it reflects a lack of assistance and silence regarding funds. I am sharing this so others can think twice before depositing. Based on this experience, I strongly recommend steering clear of this platform. I remain open to resolving this if the service chooses to engage constructively.
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