Review Time
Be careful with them
Be aware. I had an account on 1xbit on which i have deposit 80 mbtc. I won just about 25 mbtc and then i was exclude from the website after receiving this email 'We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions'
SO i couldn't even withdraw my money.
It s why I decided to share my disapointment here on trustpilot.
So, i couldn't have my money back because they tell me i made a fraudulent act ? THey never told me what i did wrong ?
I WANT my money BACK, please
My acc: 141976373
I am sharing my experience to caution others about the issues I faced with this platform after trying every possible internal support channel. This is to help others make an informed choice. Based on my experience, I strongly advise against using this service if you value access to your funds and reliable support. Background I was a customer for over 4 years. My account was registered and contained funds. I lost access due to a password reset issue, with reset emails not reaching my inbox. What support did Live chat advised me to contact support from a different email address. I followed their instructions, but support changed their stance multiple times: Initially accepted the new email, then rejected it. Claimed the new email was linked to another account, contradicting their own guidance. I provided full ownership verification, including: Transaction IDs,
Wallet addresses,
Deposit history,
Screenshots of previous emails from the platform. Outcome No verification was requested,
No recovery options were provided,
Emails ceased to be answered. My account remains inaccessible,
Funds are still unavailable. Conclusion This is not a technical issue — it reflects a lack of assistance and silence regarding funds. I am sharing this so others can think twice before depositing. Based on this experience, I strongly recommend steering clear of this platform. I remain open to resolving this if the service chooses to engage constructively.
I began my journey like anyone else, everything appeared to be fine. Things progressed positively, so I attempted to access what I was owed. Suddenly, I was logged out. Later, I was informed that I had violated their rules, but no explanation was provided. My account has been closed, I cannot log in, and everything I contributed vanished unexpectedly. The service maintains clarity and consistency throughout. My experience since joining has been generally smooth and reassuring.
Comencé como cualquier otro, todo parecía normal. Las cosas iban bien y traté de retirar lo que debía. En cuanto lo hice, me desconectaron. Más tarde, me dijeron que había roto sus reglas, pero no se me dio ninguna explicación. Mi cuenta fue cerrada, no puedo iniciar sesión y todo lo que ingresé desapareció sin previo aviso. Mi experiencia desde que me uní ha sido fluida y tranquilizadora.
Como a otras personas, me registré, deposité 220 usdt, intenté hacer una apuesta simple de 100usdt, el sistema me dijo que lo máximo permitido era 77, la hice por 77, gané, se cerró sesión y no pude entrar. Después de escribir al soporte, me respondieron que decidieron cerrar mi cuenta tras investigar la situación. Solo me permiten retirar lo que ingresé, y no me explican el motivo de la 'expulsión'. Me parece inaceptable.
Estimado equipo de soporte, estoy siguiendo mi problema de depósito. Hice un depósito usando un servicio y el pago fue exitoso, pero el monto aún no se ha acreditado en mi saldo. El estado sigue 'en revisión' después de más de 5 días. Por favor, revisen la transacción y acrediten mi cuenta lo antes posible.
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