I am writing to formally dispute trade execution activity on my 1XTrade account that resulted in an immediate and unexplained loss of over $2K in a matter of seconds.
On 01/28/2026, I placed a BUY order of XXXX lots on AAAA at approximately XXXX. At the exact same timestamp, a SELL order of XXXX lots on AAAA was executed at approximately XXXX. I did not manually place, authorize, or request this SELL order.
This simultaneous BUY and SELL execution caused an immediate realized loss and is inconsistent with standard MetaTrader execution behavior unless explicitly initiated by the trader or clearly documented by platform-side logic. No such action was taken by me.
I am formally requesting the following:
1. A full audit of the disputed trades, including:
- Exact server-side execution timestamps (with timezone)
- Order IDs and execution logs
- Tick-by-tick price feed data from your liquidity provider at the time of execution
2. A written explanation identifying:
- Why a SELL order was executed simultaneously with my BUY
- Under what rule, policy, or platform mechanism this SELL was triggered
3. Confirmation as to whether any broker-side execution plugins, spread adjustments, or dealing-desk intervention were applied to these trades
Please note that I am disputing these trades on the basis that they were executed without my authorization and at prices that do not reflect fair or transparent market execution.
I am requesting either:
- A reversal of the disputed trades, or
- A balance correction reflecting proper execution
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