Review Time
Horrible service and terrible warranty. Been given the run around for days. I’m on day 5 with no heat. No return calls, refusal to let me speak with a supervisor. The contractor they sent was incompetent and when I out in a complaint and asked not to have him return they sent him again and he basically said he “didn’t know what to say”. Needless to say we are without heat still. As a real estate Broker as well I will do my best to tell everyone agent I know to never ever use or recommend this company. Complete scam
Since acquiring my first home in February, I've had ongoing issues with the service. I'm starting to doubt the value of renewing my coverage. My first claim was confusing; I followed the instructions but was later informed I had done it incorrectly, making it challenging to receive a small reimbursement. I've also had to pay out of pocket for services they don't cover. Customer service has been mixed; while some representatives are friendly, the overall experience has been frustrating, especially during emergencies.
I've been attempting to get in touch with customer service regarding my account for over two weeks. Each time I call, I end up on hold for more than 30 minutes or am offered a callback that never happens. The service has been disappointing, and I'm now looking for a different warranty provider.
The repair process has been a hassle. I had to pay a repair company to assess my dishwasher issue, but they deemed it too costly to fix and offered a minimal replacement amount. Now, I'm facing similar issues with my washing machine and have been waiting for days without a resolution. Customer service has been slow, and I'm left feeling ignored and frustrated.
While the customer service representatives are kind, their follow-up is lacking, and they only manage to resolve issues about 40% of the time. I’ve faced repeated denials for service requests. My apartment has been uncomfortably hot for over a week, and despite multiple calls, I’ve received no assistance. It’s been incredibly frustrating.
My interactions with the service have been consistently frustrating. The contractors they send often delay repairs for weeks or months without proper fixes. Even when I used my own contractor, I found hidden limits on reimbursements. Communication with the claims department is slow and often leads to further stress. Overall, this service has made an already difficult situation even worse.
I've had the warranty since purchasing my home in 2010 and have experienced reliable service. They have managed multiple appliance and HVAC issues effectively, even replacing a contractor when needed. Overall, I recommend them as a solid home warranty provider.
My AC has been out for over 26 days, and despite having comprehensive coverage, the service has stalled at every turn. Technicians confirmed it needs a full replacement, yet the company keeps delaying and altering agreements. I've made numerous attempts to contact them, but my concerns have gone unanswered. This has been a concerning situation for my safety and well-being.
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