Absolutely terrible warranty company. Their warranty is not worth the paper it's written on. Bought a 14-year-old car, for which they were willing to offer us their Silver warranty for 15 months. After 2 months it suddenly developed a knocking noise, which was diagnosed as a flywheel and clutch needing replacement - a £2K repair. 2020 refused to cover any of it, first saying it was "diagnosed during another repair" (we had to pay to get the glow lamps replaced ourselves because they didn't cover them). Before replacing the glow lamps, the garage diagnosed the clutch and flywheel issue. 2020 saying that they couldn't cover anything diagnosed during another repair is completely ridiculous. (Plus it wasn't during, but BEFORE the repair ). Then they said it was "just a knocking noise and not a complete failure". When asked if they would cover if we had driven it until it was completely broken, they said No. Next time we called them, they gave the excuse that it was "wear and tear" which they didn't cover. But on a 14-year-old car, everything is going to be wear and tear!!! Since it's an older car!!! IF THEY DON'T COVER WEAR AND TEAR, THEY SHOULDN'T OFFER WARRANTIES TO SECOND-HAND VEHICLES. They said they only cover "sudden mechanical or electrical failure" - which since the knocking noise started suddenly, we assumed was what this was. But they gave every excuse under the sun to wriggle out of it and not cover a thing. Since it's knocking and not completely seized, they wouldn't cover it. But if it had completely seized up after being driven, they still wouldn't cover it. MAKE IT MAKE SENSE. And how do you define whether something is wear and tear or failure?anyway??? it's not like it's tyres or brakes. It's an integral part of the engine! No explanation other than the above pathetic excuses. No offer to pay for part of it. No goodwill gesture. No reply when I put in a complaint and dispute. No call back from management after it was requested. They didn't even refund our policy, or let us cancel it after 3 months and get a refund of the remaining 12 month period, because "the 14-day cooling off period is up" and apparently we should have noticed straight away that they didn't cover wear and tear and cancelled it sooner. After having the misfortune to deal with this completely useless so-called warranty company, I would actually go so far as to say that they are contravening the Trades Descriptions Act and committing fraud. My husband is not the sort to take this lying down and we would like to take this further. Absolutely disgusted. Please do yourself a favour and stay well away from this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
