First of all, every member of staff i spoke to on the phone at 20-20 was lovely - when i first raised my claim they gave me so much advice, i felt like someone really had my back after my car suddenly broke down and faced the prospect of a new engine.The car overheated when a hose detached from the engine, dumping coolant out and causing the vehicle to break down - 2x AA visits ensued and advice given before it was finally towed to its ultimate resting place.There is a blanket exclusion for "overheating" on the policy i had - and despite them looking at the claim and advice i'd got from two mechanics, 20-20 stuck to the "overheating" line, despite the REASON for the overheat being completely unpredictable and sudden.I respect that all policies have to have their exclusions, but given the huge number of reasons that could cause a vehicle to overheat - broadly classing this as an exclusion without seeming to care about the proximate cause of this problem just feels very loop-holey to me.Again, everyone i spoke to on the phone here has been lovely and really helpful, but the policy itself doesn't seem fit for use or fair value given the number of exclusions.I'll also be taking this up with the dealership that recommended this product, i wouldn't get a warranty from here again,
Claim your business profile now and gain access to all features and respond to customer reviews.
