I was a dealer for 2020 Warranty and was looking forward to building business with the company. Unfortunately, on the one occasion I did need to claim, the service provided was woefully inadequate. Before proceeding with any repair, i followed their process to the T, and also checked with 2020 Warranty to confirm the item to be repaired was covered by the policy, to which i was assured it was. This was very important, because i had to make a decision whether my customer's vehicle was repaired or whether i replaced it. Despite assuring me before any repair was carried out that the repair was covered for the exact assumed reason it was diagnosed for, 2020 refused the claim, with no evidence to backup their reasons for 'wear and tear' and 'inherent fault'. Yet, when challenged, they couldn't evidence any public source of information a consumer or the dealer could reasonably have found this information, nor did they put any exclusions on the policy. It was absolutely clear to me they never had any intention of paying, and the loose excuses used were deliberate to get out of paying. 2020 Warranty left myself and my customer high and dry to the tune of thousands of pounds, after much delay wholly caused by themselves. This is not a level of service I can be providing to my customers and I have now ceased any relationship with the company.
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