I called yesterday because I had no hot water, and they said it would be a £49 call-out charge plus VAT. The plumber who came was great, but when it came to the cost of fixing the water pressure, the service tried to charge me £389. I refused to pay that for a job that took only 20 minutes; I managed to negotiate it down to £250, which was still hard to believe. They wouldn’t provide a set price over the phone, even after I explained it was a specific fault. The plumber was good, but the service is clearly scamming customers.
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