Avoid this service. I called to book an emergency plumber when my heating wasn’t working. They stated a £49 call-out fee, but failed to mention this was only for assessing the work needed. If he provided a quote, that would be extra too! I called them back 30 minutes later because I realized I was covered for plumbing under warranty, but they told me I couldn't cancel because the plumber was on his way. Sure enough, the plumber arrived just a minute later, with no tools and his car parked far away. He could hardly speak any English. Thankfully, I didn’t let him in. He asked for £49, but when I requested an invoice, he mumbled something and drove off. I asked for ID, but he had none. After reading the reviews, I’m relieved he didn’t do any work; who knows what kind of bill I could have faced! Disgraceful.
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