No heating, no hot water... emergency call to be told to pay £95 excess and soonest appointment is in 11 days. And this is after their questionnaire if you have minor and elderly people living with you (which i do). Then told they would try to find something sooner and would call back that day with an update. Called back at 4.55 to tell me no update and would call the next day. Called them first thing this morning after a freezing night, to be told no update and would call me at some point today. Gave up as can't have no heating with kids and my elderly mother, so Called to cancel and request a refund of the excess. Was told refund would take 7-10 working day.... amazing that they take the payment instantly, but still takes 7-10 days to refund (which would still be before their engineer comes to visit!) They then ask you to complete a survey with 1 being bad and 5 being good, but you when you press 1# (for bad) it says it doesn't understand, so there is no way to leave bad feedback. But saying that, their customer service handlers were polite. I did mention that the number of 1* reviews this year seems very high and not sure what they have changed but something clearly isn't working!
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24|7 Home Rescue
The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK.
Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk
You can count on us for assistance, repairs, and unparalleled care!See more
