As a landlord we have 3 Landlord - My Heating policies. Over the last 3 weeks they have failed to undertake 2 of our properties Annual Boiler services & Gas Safety Tests.
Each of the properties took 3 attempts with two last previous last minute cancellations before the work was finally completed - so 6 appointments in total.
They frequently used contact numbers that were not appropriate. Their comms expressed the cancellations were due to due to high demand for emergency repairs.
It is very clear that they have insufficient engineers of their own to conduct the predictable rise in emergency repairs during winter months, which is demonstrated by their heavy reliance on subcontractors, who themselves have been responsible for cancelling some of our appointments.
I then find that their policy T&Cs prevent me from claiming any amount whatsoever for all the wasted time in booking days off work, in sitting in waiting for their engineers who cancel at the last minute, in calling to rearrange cancelled appointments and raising our not unsurprising complaints.
Daylight robbery and extraordinarily sub-standard service.
My strong advice - Pay a little more and get the service you deserve and expect from another more reliable and competent supplier.
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24|7 Home Rescue
The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK.
Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk
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