We would like to leave a positive review about 247 Rapid Response in regards to the way they dealt with an issue we raised with them following a misunderstanding and miscommunication between ourselves and 247 Rapid Response.This concern was raised by ourselves as we felt we had been wrongly charged. 247 Rapid Response replied in a timely manner, acknowledging the discrepancies between both parties sequence of events, but were willing to honour out request.They were apologetic and acknowledged our concerns without being dismissive, even though it went against their policy.It is clear that they value customer feedback and actually do want to provide good customer service, as well as maintain their high standards.Having had bad experiences with other companies, it is refreshing to come across a company that values customer service and wishes to offer a certain standard of service that makes customers feel valued.They were incredibly professional and even though we did not need to use their service in the end, I would still consider using them in the future based on this positive experience. I would also recommend their service and products to other members of the public.If you are looking for a local, professional and courteous plumbing service, then 247 Rapid Response is a great company to use and will ensure you receive high quality customer service no matter what the issue may be.It is also clear that they are constantly striving to improve their service; therefore they place great value of customer feedback. I would not hesitate to contact them in the future.
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