I booked transportation with this company and had a very disappointing experience. My driver failed to show up for the scheduled pickup and there was no meaningful communication or follow-up from the company while I was waiting. Because I had no other option, I had to arrange my own transportation at the last minute.Even though the service was not provided, I was still charged — and when I requested a refund, the company was unresponsive and difficult to work with. I canceled only after their failure to perform, yet they attempted to apply their cancellation fee anyway.This situation caused significant inconvenience and unnecessary expense. Built in to their terms & conditions is language threatening to use a collection agency & reporting you to credit bureau, even if the CC company sides with you when disputed. Based on my experience with reliability, communication, and customer support, I would not recommend this company.”
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