Review Time
This company is shady. I booked a one way ride from disneyland to SNA airport for $58, somewhere in the fine print they say charges are based on 4am traffic conditions, anything after that is $2 per minute. My ride at 4am is 14 min, we got there in 15 min, but after we are dropped off it took the driver about 15 min to exit the airport, the charges keep going until the driver exits the airport, so 3 weeks later they charge me $30, for time we are not even in the vehicle anymore. This is in the fine print that I and most others most likely dont read on a less $60 ride thats 15 min away, they should at least make that clear where the charges are on the estimate, not hidden in the fine print, the company even said we'll thats a lesson learned for you.
I booked our ride service 3 weeks before our trip. I was texted the name of my driver and the number and told to call him when we got our bags at the airport. I called him at least 4 times and left him messages that we were ready for pickup. I then received an email telling me my pick up was cancelled and I was stranded at the airport. I then had to pay triple to get to my destination. I will never use nor recommend these people to anyone. They are worthless. I have cancelled my return trip and we are arranging alternative transportation to the airport for our return home.
This company is shady. I booked a one way ride from disneyland to SNA airport for $58, somewhere in the fine print they say charges are based on 4am traffic conditions, anything after that is $2 per minute. My ride at 4am is 14 min, we got there in 15 min, but after we are dropped off it took the driver about 15 min to exit the airport, the charges keep going until the driver exits the airport, so 3 weeks later they charge me $30, for time we are not even in the vehicle anymore. This is in the fine print that I and most others most likely dont read on a less $60 ride thats 15 min away, they should at least make that clear where the charges are on the estimate, not hidden in the fine print, the company even said we'll thats a lesson learned for you.
I booked transportation with this company and had a very disappointing experience. My driver failed to show up for the scheduled pickup and there was no meaningful communication or follow-up from the company while I was waiting. Because I had no other option, I had to arrange my own transportation at the last minute.Even though the service was not provided, I was still charged — and when I requested a refund, the company was unresponsive and difficult to work with. I canceled only after their failure to perform, yet they attempted to apply their cancellation fee anyway.This situation caused significant inconvenience and unnecessary expense. Built in to their terms & conditions is language threatening to use a collection agency & reporting you to credit bureau, even if the CC company sides with you when disputed. Based on my experience with reliability, communication, and customer support, I would not recommend this company.”
No words for how bad - wish there was a 0 star option!!!!After an 11 hour flight from London we arrived at LAX and had not received the text or email from the driver we were told we'd get 1 hour before landing. We tried calling over and over again and a recorded message said they weren't picking up calls. We tried emailing and never got a response.We got back an hour later than we should have done and were incredibly exhausted.Avoid 24/7 - they are a joke not a service.They took our payment and have not refunded it as you'd expect from a company like this. Now a dispute with our credit card company to add to the inconvenience.
Great driver and an easily organised ride, however don't be surprised to see additional fees charged a few weeks later that effectively tripled their 'cheaper' fare (see photo of updated receipt). Their advertising says they are a better option as 'the other guys' have extra fees, but they will absolutely gouge you for any additional minute, plus the difference in actual drive time vs the 0400am equivalent, and anything else they can (they have a raft of clauses that entitle them to charge additional fees for many many reasons). They even, ironically, state that 'The other guys' have 'Taxes added at the end of your booking' - what an absolute joke!!Buyer beware, DON'T use these guys. We'll never, ever use these rip-off artists again. I wish I'd looked at their Trustpilot.com and/or Google reviews before we booked....
Booked a private luxury minivan from LAX to my home. Reservation # 86725 for 6/12/25 @ 8:15PM. The process to book was easy and received email confirmation right away. Even received text messages confirming the reservation. They said the driver would be assigned and they would reach out to me at least an hour before my scheduled pick up time.This is where things went south. Never received a text or email with driver information. Reached out to the company using both text and email at 7:45 and only received a generic response back stating they will evaluate the email within 24 hours. Tried to reach out to them a couple more times and waited curbside for a vehicle to come. "NO SHOW" Don't use this company, I should have seen the red flags when is only done online and they do not answer their 888-700-1222 phone line. No matter what you select, they ask you to email them.... Ended up booking an Uber and they showed up within 5 minutes of booking. Lesson learned
These guys came late with a breakdown story in a replacement van that was dirty, unsafe and the replacement driver looked stoned.They cancelled my prepaid return service hours before our return flight.Said they'd refund my credit card.They actually added fees and charges after I flew home. I had to scramble my family of 7 at the last minute.These guys are fraudsters..Disney, John Wayne Airport and Anaheim BBB should ban them from operating shuttle services.Their website is a a fraud to take credit cards numbers and make unauthorized charges.Anaheim can do better!Disney can do better!The airport should keep them off property.
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