TERRIBLE CUSTOMER SERVICE!!! UNETHICAL, FRAUDULENT BUSINESS PRACTICE AND FRAUDULENT CHARGES!!! DO NOT BOOK THEM!!!!! They charged $116 at initial reservation. THEN they charged me additional $1.50 per MINUTE for supposedly waiting to pick me up at my house. They charged me 8 extra minutes stating driver arrived at my house (OC area) 8 minutes earlier than my original scheduled pick up time. Pick up time scheduled 8:30am, they said driver came 8 minutes earlier then 8:30. So charged me (8 x $1.50 =$12) HOWEVER, I was waiting outside for the driver at 8:29am and he arrived at 8:34am! So fraudulent charge right there! Then, driver dropped me off at LAX (at the arrival terminal when I am supposed to be at departure terminal) at 9:35am, and they charged "traffic minute charge" 32 min x $2 (=$64). Traffic charge???? 32 minutes?? WHAT!!! OC to LAX should be assumed when I booked for $116. But they charge additional $64 for traffic minute charge???? THIS IS CRAZINESS!! So on top of $116, they charged additional $76. I never write reviews/feedbacks good or bad in general, BUT this warrants a review so no one uses this company. I will be reporting this company and will sue.I cannot believe I didn't think to check the reviews before I booked this company!!! I hope people read the reviews. I am regretting that I didn't see the reviews.
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