I placed an order on Nov 22 for holiday gifts and got a shipping tracker on Dec 2. While it was a bit slow, I could manage that. The real issue is that nothing has progressed since Dec 2. None of the items from my over $500 order have shipped, even with a tracking number. When I reach out to the company, their AI agent only provides the tracking number without any real updates. I've requested multiple times for a representative to get in touch, but I haven't heard anything in over two weeks. I also can't cancel the order since it won't arrive in time for the holidays.
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24builds® specializes in premium-quality building sets designed to captivate enthusiasts of all skill levels. Our diverse range of products spans from iconic classic cars and airplanes to innovative, intricate designs that inspire creativity.
We are dedicated to providing an exceptional building experience, complemented by fast shipping and outstanding customer service. With every purchase, we aim to deliver not just a product, but a journey of craftsmanship and satisfaction.
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