I was initially captivated by some of their smaller builds, particularly those that come in a container with a clear display panel. I liked them enough to place a large order, totaling 9 vehicles, with some intended as Christmas gifts. I placed the order on 12/9 and received confirmation that it was being packed on 12/10. On 12/11, I was informed that my order had shipped. However, that turned out to be untrue. Since 12/13, I've been reaching out for updates, only to receive repetitive apologies from an AI bot, along with excuses and a promise for a call back. Now, on 12/24, my order remains in the same status as it did from the start. The customer service has been extremely disappointing. I've never experienced this level of service from other competitors. With Christmas just a day away, it's clear that they did not fulfill their promise. I can only wish a "Happy Holidays" to the team, as it is the season! Perhaps next year, my order will actually arrive.
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24builds® specializes in premium-quality building sets designed to captivate enthusiasts of all skill levels. Our diverse range of products spans from iconic classic cars and airplanes to innovative, intricate designs that inspire creativity.
We are dedicated to providing an exceptional building experience, complemented by fast shipping and outstanding customer service. With every purchase, we aim to deliver not just a product, but a journey of craftsmanship and satisfaction.
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