I am writing this review because what happened in the women’s locker room was unacceptable and deeply upsetting.
I was changing in the 24 Hour Fitness locker room with my 12-year-old daughter. I was completely undressed, and my daughter was in the process of getting dressed, when a male janitor shouted into the locker room that it was time to clean and that he would be coming in. I yelled back that my daughter and I were changing and asked him to please give us a minute to get dressed.
He responded that we needed to get out because it was time to clean, and then he walked in anyway.
I was fully undressed. He did not avert his eyes or immediately step back out. He looked at us, told us to leave so he could clean, and then exited.
As a mother, this was shocking and extremely uncomfortable — especially with my minor daughter present. This was not an accident. I clearly communicated that we were changing and asked for privacy before he entered, and despite that, he chose to walk in anyway.
Afterward, I called 24 Hour Fitness to discuss the situation and asked to cancel my membership because I do not feel comfortable returning, nor do I feel comfortable bringing my daughter back. The response I received was defensive and dismissive. I was told that cleaning times are posted, that I could cancel in the app but would not receive any refund, and that I had waived liability under their membership agreement.
The entire experience — both the incident itself and the way it was handled afterward — was grossly wrong. Members, especially women and children, should have privacy and basic respect in a locker room setting.
I cannot recommend this location based on this experience.
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