We had a sink with a semi-pedestal that broke, and needed it replaced urgently. We tried to do it ourselves but unfortunately the new sink did not fit on the treaded rods of the previous sink, as they were too long. There was also a tile behind the treaded rods that had a crack but was otherwise ok.We called 24 Hour Plumber, and Gavin came out to the apartment. He was gruff, asked us several times for tools that he should have had with him, and proceeded to a) cut the treaded rods too short resulting in the new sink not fitting, b) removed the tile without our consent and refused to replace it, and c) left the place an absolute mess with silicone everywhere.After he left, we tried to contact the company but they did not answer. As we were now left with a mess for a bathroom and needed the sink, we called another company, that had to install an entirely new bracket in order for the semi-pedestal under the sink to fit, at great cost (5 times the price).We then contacted 24 Hour Plumber again to explain what had happened and to ask for a refund for not only not doing the job they were called out to do, but causing damage by cutting the rods too short and removing the tile. We should have asked for compensation for what we had to pay extra but didn't, we simply asked for the fee they had charged us.A very rude receptionist kept telling me "he did a good job so there's no reason for a refund but I'll have someone contact you tomorrow".Tomorrow came and went, I called back and was met with a dismissive tone but yet again told "tomorrow."After this was repeated 4 times, I was understandably frustrated and asked why the "boss's wife", as the receptionist put it, wouldn't respect my time and simply give me a call back, as was promised several times. I was told to "shut up" and "what the hell do you want me to do".I then finally get a call at 20:00 on Saturday (the next day), where the "boss's wife" tells me that she stands by her staff, that they did a good job, and told me to stop calling otherwise she would call the Gardai.I am at a loss for words. I have never, ever been treated with such blatant disrespect and wanton disregard for a clear mess up, with photos and all.Never use them. The plumbers we used to fix their damage were polite and professional - these people will never stand by their work and always look for the cheap way out.
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24 Hour Plumber is a highly-rated plumbing and heating service renowned throughout Dublin, Meath, Louth, and Kildare. With a commendable 19 + years of experience, our team is committed to serving your needs 24/7. We offer various home services, including general and emergency plumbing, tap and toilet repairs, hot water tank and booster pump maintenance, gas boiler replacements, and drain services. As a fully accredited, insured, and registered gas installer, we provide professional and reliable service. We stand by the quality of our work with a 12-month guarantee, ensuring your satisfaction and peace of mind.See more
