I called on a Saturday regarding a mouse infestation. I was informed that the service would cost £200, including a £50 deposit to secure a booking.The "exterminator" came the following evening. He laid some traps, as well as some tracking dye, informing that the next visit would take place two weeks later. He inspected the exterior of our house for points of entry, despite me informing him that the house had been re-pointed back in May. He then requested that I pay the remainder of the fee, but he did not confirm the date for the follow-up visit.I called Frosts on the Wednesday and asked when the next visit would be. I was told that a visit could take place earlier than planned (which would be the following weekend - seven days after the initial visit). I received a text at 19:05 on the Saturday evening, which I did not pick up until 11:10 that night as I was driving. The text stated that I must respond to the text to confirm the visit timing by 21:00, or the visit would be cancelled and I may be charged an additional call out fee.I called Frosts on the following day (Sunday) to explain that I couldn't respond to the text of the day before. I was informed that I could get a follow-up visit earlier than next weekend, and that an exterminator would be in touch. This contact never took place and I had to call again for an appointment. Eventually, I received a text to inform me that a visit would be made two days later, followed by another text changing the time of the visit yet again.When the exterminator carried out the second visit, he informed me that the mouse was "gone" (despite the increasing odour of mouse urine), but the traps were empty. He was reluctant to remove the traps, but he proceeded to fill gaps around the kitchen and pantry with expanding foam. This included cable holes for the fridge feed, as around the water mains shut-off valve. He informed me that the mouse/mice would not return as they were unable to eat the expanding foam. He also informed me that I should wait for the foam to set before I cleaned up the droppings and debris, etc.Two days later, the odour was stronger than ever. We bought a load of cleaning products and PPE, then set to work. On moving the fridge from under the work surface, we found that there were more mouse droppings and urine, the traps that had been left were untouched, and the "inedible" expanding foam had been shredded. We still have mice!!! We are now having to source a professional Pest Controller.To summarise, do not at any costs, use this service. They are unreliable when trying to make appointments, quick to take your money, and their services are unsuccessful at controlling mice.
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Welcome to 258 Pest Control, your trusted partner in Emergency Pest Control; we’re there for you when 24/7 just isn’t enough! We understand that pests don’t wait for convenient hours, and neither do we. Our dedicated team operates around the clock to provide swift and effective solutions to safeguard your home or business.
Why Choose Us:
- Rapid Response: Our team is ready 24 hours a day, 7 days a week, ensuring that we’re there when you need us the most. Whether it’s a sudden infestation or a pest-related emergency, we’re just a call away.
- Experienced Professionals: Our technicians are highly trained and experienced in handling a wide range of pest emergencies. From rodents and insects to wildlife, we have the expertise to assess and address the situation promptly.
- Cutting-Edge Solutions: We stay ahead of the curve by employing the latest technologies and environmentally friendly pest control methods. Our goal is not only to eliminate the immediate problem but also to prevent future occurrences in a safe and friendly manner.
- Customer-Centric Approach: Customer satisfaction is our priority. We work closely with our clients, providing transparent communication, detailed assessments, and customized solutions tailored to their unique needs.58See more
