Subject: Official complaint to the founders AzaniTo: yochai"at"260samplesale.com>, assaf.azani"at"gmail.com>Cc: assaf:at"260samplesale.com>, customercare"at"260samplesale.com>Dear Mr. Azani,Today 12/4/2020 at approximately 1.50pm at 260LA sample sale in Beverly Hills,California I experienced a mortifying encounter with one of your salespeople in the attached picture. She claimed that she is a manager but another black man claimed that he is a manager too.When we came to check out our merchandise (Bally sample sale) I experienced the following issues:1. Rude nasty cashier woman (picture attached) who started arguing in a very dismissive and sarcastic manner because I asked a cashier/manager ( black gentlemen) not to bastardize the merchandise I'm purchasing (he was removing all protective papers from inside the wallets). They didn't have prices in place so he had to rip off all manufactured protective tissues to look for one. It took him 7-10 minutes to look for prices. She was very rude, nasty and aggressive with me by saying: "you don't have to shop here if you don't want to, we don't care". Black guy, who claimed being a manager was protecting her and it felt like we were ganged with two of them against me and my husband. He stated: " you are the one who attacked me", when I simply asked him not to remove protective tissue.2. They didn't put my merchandise in boxes. I asked them provide boxes, and they both rolled their eyes, and still missed to add one box and we had to come back to the store and provide it to us.3. They wanted to charge us $85 for key holder when it's stated on wall pricing $50. That nasty woman in the attached picture said in a very rude manner: it's not what you see in prices on a wall, it's what's on ticket, then she said: go away and don't come back, I don't care if you are back. Again it took about 7 minutes for that guy to find pricing.I live in Beverly Hills for many years, but I never experienced customer service provided by a manager as I experienced at 260 LA in Beverly Hills location.It's either a situation of no training involved or they feel like they're the owners and can drive customers away by being rude, nasty and dismissive.I hope I will hear back from you on the described issues and if you don't care I will involve city officials and media to bring the attention to the issue. People like that woman should never work in customer service. She doesn't belong in 260 LA and especially in your Beverly Hills location. Because of her you unknowingly will loose $$$ in revenue.I hope I made my point clear.
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