I was excited when I bought the equipment but I've yet to use it as I'm an extremely busy executive. This product is not simply workout equipment, but also includes a subscription service that is not clearly communicated upfront, and buyers should be aware of this before purchasing. Apparently it is free for 28 days and then they start automatically charging you.I attempted to cancel the subscription the same day I was charged—well within 24 hours—and before ever logging in or using the trial. I was informed that cancellation was not possible. I was also told the system did not allow same-day or immediate cancellations. My only option was to dispute the charge through my credit card company.This experience has been frustrating and misleading, and I believe it is important for potential customers to understand how the subscription and cancellation process actually works before making a purchase.
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