Review Time
Absolute frauds and Chinese made board. Broke apart within weeks! I then tried to cancel my membership since May of 25!!! I emailed multiple times to cancel cancel cancel and instead they lowered my monthly membership to $9.99 which I honestly didn’t notice bc my credit card I used was already maxed out but apparently every time I made a monthly payment it was enough to allow the $9.99 charge to go through so they’ve been making this money off me since June!!!!
Oh and don’t bother going with the FLO company either, THEY ARE THE SAME!! Same exact board, same company, operating under several names.
Absolute frauds and Chinese made board. Broke apart within weeks! I then tried to cancel my membership since May of 25!!! I emailed multiple times to cancel cancel cancel and instead they lowered my monthly membership to $9.99 which I honestly didn’t notice bc my credit card I used was already maxed out but apparently every time I made a monthly payment it was enough to allow the $9.99 charge to go through so they’ve been making this money off me since June!!!! Oh and don’t bother going with the FLO company either, THEY ARE THE SAME!! Same exact board, same company, operating under several names.
This company is very fraudulent, they are scammers. An order that never arrived for Christmas I went ahead and cancelled it, probably 5 times, they still went ahead and delivered it 2 months later, I tried to send it back but because of their dishonesty, I was afraid they would NOT credit my money back, I kept it. At the same time of cancelling back in December 2025, I cancelled the classes, they still have gone and charged me for them. It is a battle to get anything HONEST from them. I had to cancel my card to STOP THE CHARGES
If i could give negative stars i would give -10 starts Customer service is an absolute joke. These guys only care about what they can squeeze out of you. DO NOT buy the borad with a free trial as they use your payment details and automatically subscribe you into the free trail stage which starts apone date of purchase. I never wanted the free trail and had no intention of using it so I never signed up to it. I bought the package because I wanted the board, the free items are a plus but not the reason for the sale. Got my board 3 weeks after purchase and during January I noticed I was charged for 2 months? I have never even been on the site so how the hell did I get charged? Oh they take your payment details from your original purchase... When is recived my board the timer was not even working, didnt think much of it. Aftert inspecting the quality of the board, I was not surprised the timer didnt work because the board its self is not good quality and I couldn't used it properly with out feeling anxiety that it was going to break. I called in the 90days money back garenteed and was told I had to foot the bill to return it ... So not only has this company taken my money for this board, they have also taken $39.99 X2 that I didnt agree to and now I must also foot the bill for returning it ? An absolute joke of a company and so unprofessional. Save your self the time and money.
28Pilates keeps charging me 39.99 a month WITHOUT authorization!!! I have emailed them and cancelled on app but they keep charging!!! Working with my cc to get full refund!!! DONTY ANYTHING FROM THEM!!! No phone number to even call!!!!!
Scammed! No communication regarding the subscription, took money out of my account without telling me. Like the board but unfortunately the after service is shocking. I didn’t even complete the 30 day free trial but they decided to take my money and renew the monthly subscription at £39.99 !!! Joke
Oh my goodness! I really felt the need to write this review. I typically don't. I echo everything everyone is saying about the trial access subscription. I am currently disputing the charges for a monthly subscription. It took nearly 3 weeks to receive the product (it comes from China). How can I have a free trial and haven't received the product yet. At any rate, I never even logged into or used the trial. Then, this morning I get an alert that I have a charge on my credit card for a 30-month subscription. When purchasing, there is no mention of a recurring charge. I emailed them and received the following response: "Regarding the subscription charge: upon purchase, you started with a trial for the 28-Day Challenge, which included full access to the community, on-demand workouts, and all of our challenges. After the trial ended, it automatically transitioned into a Once the membership charge has processed, we’re unfortunately unable to fully reverse the subscription payment through our system due to the way recurring memberships are handled. This ensures uninterrupted access to your workouts, coaching support, and community features.However, I absolutely don’t want to leave you feeling disappointed or unheard. While we’re unable to issue a full refund, I’d be more than happy to offer an alternative solution to make this right, such as: 1. Extending your membership access at no additional cost, so you receive extra time without paying again or 2. Offering a discounted monthly rate moving forward membership so you could continue without interruption."Seriously!! I don't want it and they are trying to keep me locked in. As one of the other reviews indicated, you don't even get a notification that makes you aware ahead of time.I paid through PayPal. I canceled it through there. I may not get a refund but I won't get any more charges from them. Beware People!
They do not make it clear that there will be a recurring charge attached to the purchase of the board. Nor do they send an email notifying you of the upcoming charge. Then they have a totally bogus reason for not refunding your money. Avoid this business AT ALL COST.
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