28pilates.com

3.5
3.5 Based on 160 reviews

...

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Christina
Unwanted Charges

So apparently, this was supposed to be a free 28 day trial. I ordered the board on December 18, received the board December 28th, looked at my bank account yesterday January 17 and saw they took out 39.99 for a membership fee. I didnt even sign up for a membership and even if I did I (which I didn't!), I did not even get a free 28 days. I was under the impression the 28 days would start when you actually signed up for it and not the day it was purchased when you dont even have the board!!!. Even more hilarious... I haven't even used the app, nor did I even open the damn box yet!!! I have contacted customer service and I am getting a run around now. Just warning everyone to be careful of unwanted fees that you never signed up for. I will be calling my bank and most likely returning the board as well. I will get it somwhere else without shady fees!!! **Emails back and forth and they will not reimburse the charge. I am calling my bank and also reported to BBB and Comsumer Affairs.

1
Date of experience: Jan 17, 2026

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