I was disappointed to discover that the “free” trial required setting up an account and uploading a photo to join a community before accessing the 28-day workouts. After struggling to gain access, I decided to try the Pilates board with some YouTube videos since I couldn't return it for a refund. Unfortunately, I found the equipment to be subpar. It broke within the first two minutes of use, and I was only doing basic ab exercises, using my hands on the pads. At 127 lbs and with a regular workout routine that includes cardio, Pilates, and strength training, I expected it to support my weight without issue.Given my experience, I'm surprised that the company is still in business. I won’t be purchasing from 28pilates again and will share my experience with others. I really hope 28pilates can improve their products and customer service in the future.
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