The product was received and I was so excited to get started. I love the concept and the workout videos provide clear and detailed programs. My issue is the quality of the board, on the 3rd day of owning using it for 20min/day only for the workout videos the metal rings used to attach the handles to the board fell off during my workout. Since then the rings are continuously popping off during workouts even when I snap them back in place. I reached out to 28pilates regarding this issue and they advised to “just use pliers to snap them back in place” we will not replace the product. I have done this step continuously however the metal is so weak they continue to pop off the board during my workouts. I love the concept, love the videos, but very disappointed in the quality of the board itself.
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