I have been looking/researching the pilates reformers for a while. I wanted to purchase one from the US rather than Amazon, I was very excited to see 28pilates was out of Chicago. I started my order including a discount code for 1st purchase and was so excited to place my order, until I got to checkout and there was a $9.99 insured shipping cost added and I could not remove it. I contacted customer service through the chat which was unavailable, it was during the business day and no one was there to respond!! Very frustrated, I sent an email asking about clarification on this as it was advertised "free shipping in the US" 28pilates responded and stated I may believe this is misleading but it is just part of the cost of the product if it is damaged during transit, nothing else. I found another product from another company with much better reviews, HALF THE PRICE, better customer service and free shipping in the US as advertised. Not trustworthy from the start, spend your money elsewhere!
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