Never buy again - awful customer service. Should have known by their poor service that the car would cost me a month of stress to get a refund. Tire pressure was low upon purchase, which I pointed out and they said they'd fill for me. When paperwork was signed they told me they had pumped them up but they clearly hadn't (tires were all still under 20psi). I had to push them to understand low tyre pressure is unsafe, and then had to teach the salesman how to correctly fill a tyre. Discovered washer hose was disconnected (absent connection held together with tape) and I had to repair myself. Car claimed a service had been done upon import and WoF, but there was probably only 1-2L of engine oil ever put in it (of 4.5L capacity) so I would question if their mechanics that allegedly check these cars and sign off on a service/WoF are qualified. After two months and a normal amount of driving, the car had consumed all the oil and the engine needed replacing. Poor access to customer support as only a web form (no phone number). Took a full month of working through their bluffs in emails and ghosting me for more than a week at a time before they looked at the car and agreed they had made the mistake and refunded me. Awful customer service with very inconsistent emails and not even an out of office email reply to match their claim that people had been away when I turned up to collect the car after no communication. They did finally accept fault and offer a refund. No confirmation of this except the funds in my account. No offer of compensation for the three weeks where I was without a car and having to use public transport. No courtesy car made available for the period they requested the car to assess. No compensation offered for the work I had to pay for before being able to return it to them (i.e. washer hose & engine oil).
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