Critical Service Failure & Broken Promises - Essential Fibre Electronics (ONT) & 4-Day Delay for Essential Medical ServicesI am updating this public review/post following a catastrophic failure in the provisioning of my broadband service.Agreed Connection Date: October 20th, 2025.Agreed Connection Date: Monday, October 20th, 2025.Initial Failure: The essential modem was never dispatched for the October 20th date.Escalated Failure (Discovered Today, Oct 23rd): After wasting significant time troubleshooting a "live service", we discovered the root problem: the property is missing the essential powered Fibre electronics (the Optical Network Terminal or ONT). Only a passive Fibre Termination Point (FTP) with a green coupler is present.This means a functioning connection was impossible on the promised date, as the service was confirmed "active" but without verifying the presence of the required electronic hardware. This is a severe systemic failure in 2degrees' provisioning check.This systemic failure has caused a critical delay that is now extending to a minimum of four days after the promised date. The Severity of This Failure:As a medical doctor, this internet connection is mandatory for my work, including connecting remotely to services for clinical duties. This four-day delay is directly compromising my ability to perform my professional responsibilities.I strongly urge 2degrees to address why essential infrastructure was confirmed as ready when it was not, leading to multiple broken promises, wasted customer time, and significant professional disruption.Action Required: I have raised a formal complaint and escalated this issue to external regulatory bodies. Other potential customers should be aware of this significant failure in delivery and service reliability.Account Ref: 57328825
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