I strongly advise you to be very cautious when using this company. While the app is user-friendly, it does not accurately reflect the correct billing amount, which caused a lot of confusion. Furthermore, the customer service team is poorly trained and often provides incorrect information.When the smart meters were installed, I was left without power for three hours during my workday, which had a significant impact. Although the company took some responsibility and offered a goodwill payment, things didn’t improve after that. The terminology on my bill was incorrect, and the payment wasn’t fully processed. When I called back to sort this out, they did eventually apply the correct amount, but once again, it was listed under the wrong terminology as a "termination reversed" charge. To clarify, my account was never terminated, so this was entirely misleading.As soon as my broadband contract ends, I will be moving on and will never use this company again for any services. I’ve already switched my power to another provider, and I strongly recommend others to be cautious and review bills regularly to make sure correct terminology is applied and ask questions and strongly consider is this the type of company that you can stay with before entering a contract.I would have progressed this further, but recovering after being quite sick after 3 weeks with bad Viral cold. I'll leave this for someone else, I don't have the energy to take it further. I'm sure I'm not the only one that has experienced this.
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Fighting for Fair since 2009.